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What You Need to Know

5G Home Internet is fixed wireless internet which utilizes a cellular network to deliver internet to homes. It’s the same cellular network smartphones operate on. A cellular network with interference could mean streaming video buffering, jitter when gaming, or dropped connections while working from home on zoom calls. It’s a poor substitute for the internet delivered on Fidelity's fiber-fueled network, which is faster and more reliable.

What You Need to Know

5G Home Internet is fixed wireless internet which utilizes a cellular network to deliver internet to homes. It’s the same cellular network smartphones operate on. A cellular network with interference could mean streaming video buffering, jitter when gaming, or dropped connections while working from home on zoom calls. It’s a poor substitute for the internet delivered on Fidelity's fiber-fueled network, which is faster and more reliable.

Why Do T-Mobile And Verizon 5G Home Internet Underperform Compared to Fidelity?

Because 5G networks are cellular networks, they’re less reliable than wired networks like Fidelity's. The wireless interference, speed limitations, network congestion and mobile traffic associated with 5G Home Internet can make for a frustrating experience.
5g-compare 

Check out the reasons below highlighting why Fidelity's Internet delivers a faster and more reliable experience than 5G Home Internet.

CONFUSING CLAIMS

5G Home Internet service is advertised as fast, but it’s not yet as consistent or reliable as the wired connection delivered by Fidelity Internet. Read the fine print. 5G Home Internet reliability and consistency stipulations are numerous.

WIRELESS WILL BE WIRELESS

Because 5G Home Internet is wireless and relies on the same cell towers as 5G mobile devices, obstructions such as buildings, trees, and bad weather impact its performance.

INCONSISTENT SPEEDS

5G Home Internet performance can differ depending on the mobile provider and other factors but significant speed fluctuations during peak usage times are very common with the service.

CAPACITY LIMITS

5G Home Internet competes for capacity with cell phones - and mobile customers are commonly prioritized over 5G Home Internet customers during periods of network congestion.

5G Home Internet Pros & Cons

While 5G Home Internet can be a good solution for consumers with limited internet options, the reality is if you have access to a wired broadband connection like Fidelity’s your experience will likely be faster and more reliable.

Pros: Available in underserved areas, quick deployment. Cons: May require line of sight, prone to interference from weather, buildings, and foliage, network capacity limits can slow down connection speeds.

REFERENCES

“Important information about T-Mobile's Broadband Internet Access Services and T-Mobile's Open Internet Disclosures”, https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service

“Verizon’s important plan information”, https://www.verizon.com/support/important-plan-information/

FREQUENTLY ASKED QUESTIONS

Is 5G more reliable than my current Fidelity Internet service?
5G Home Internet is not yet capable of being as consistent or reliable as Fidelity Internet. Broadband internet has the advantage of being wired—this helps avoid some of the interference that may be present with a fixed wireless connection.
Does 5G Home Internet provide 5 Gig speeds?
No, 5G stands for fifth generation and does not refer to the service's speed.
Is 5G faster than broadband?
Most 5G Home Internet customers currently experience speeds that are slower than speeds offered by wired internet providers.