Your Location
Pay Bill 833-343-0411 Support Order Online
Your Location

Fidelity Communications’ payment options will be changing in the coming weeks. We will continue to offer multiple convenient ways to pay your monthly bill, including online, Auto Pay, by phone, through the mail or in person at third-party payment sites located inside Walmart stores in the communities we offer service.

Fidelity will continue to accept payment via check, ACH, debit and credit, including Visa, Mastercard or Discover. Customers will no longer be able to make payments with American Express as of Oct. 1, 2024; PayPal, ApplePay and GooglePay will no longer be accepted as of Nov. 1, 2024.

If enrolled in Auto Pay, we encourage you to review your payment method and make any necessary updates to the card on file by Sept. 30, 2024, to avoid potential disruption of service. Thank you for being a valued Fidelity customer. Please contact us Monday through Friday from 8 a.m. to 5 p.m. Central Time via chat at https://fidelitycommunications.com/contact or by phone at 1-800-392-8070 with any questions.

Online Bill Pay

For One-Time Payments

If you do not currently have a username and password with Fidelity Communications online bill pay, you can still make an online payment using the information located on your bill.

Online Billing Portal

If you have an existing online bill pay account, login with your username and password. If you would like to create an online bill pay account, you can register using the information located on your bill.

Creating an online bill pay account will give you the ability to:

  • Pay your bill online.
  • Set up auto-pay or recurring monthly payments.
  • Switch to paperless billing.
  • View your statement.
  • Check billing statement history.
  • Update or change payment information.

Opt Out of Paperless Billing

This may take up to two cycles to process.

* Required field

For questions about logging in or making a payment online, please contact a representative at 1-800-392-8070.

By Phone

Customers can make a payment over the phone 24/7 using our automated system at 1-800-392-8070.

By Mail

Customers can send their payments through the mail by check, including their payment stub, to the address listed on their bill:

Fidelity Communications
P.O. Box 2050
Omaha, NE 68103-2050

In Person

Fidelity customers can pay their bill in person at third-party payment sites located inside Walmart stores in the communities we offer service. A $2 processing fee applies. Find the closest Walmart to you at https://www.walmart.com/store/finder.